Troubleshooting FAQ

I'm getting a 'Refuse to Connect' when embedding my link.

If you see the following 'Refuse to Connect' window when you embed your link:

It means that the website owner does not allow embedding unfortunately.

To verify that’s the case, you can use Iframe Tester to verify whether a link is embeddable.

If the link works in Iframe Tester but doesn't work in Universal Embedder, please contact us and we'll troubleshoot it with you.

I'm not sure how to generate the shareable link I want to embed into monday.

Don't see the app you want to embed into your monday account in our documentation? Contact us at [email protected] and we'll help you figure out how to generate a shareable link.

Blank screen in Workspace Embeds

If you sometimes get a blank screen in Workspace Embeds, as if the app didn't load, try and reload the page or switch to another page in your monday account and come back to the Workspace Embed. This is a monday issue and not a Universal Embedder issue. We have notified monday of the issue and are waiting for them to resolve it. You can also contact them directly at [email protected].

I embedded a link into a board dashboard, but the widget is coming up with an error when the dashboard is shared publicly.

Unfortunately, the monday apps platform does not support embedding apps in public dashboard views. With Universal Embedder, the same link that might look fine in your board dashboard:

Will then receive an error message when viewed publicly:

This is not specific to Universal Embedder and applies to all monday apps when embedded as a widget in a board dashboard. The only 'fix' is for users to view the dashboard while logged into their monday account.

We are working with monday to display a message nudging users to log into their account instead of displaying this error message.